Sydney

Level 24,
1 O'Connell Street
Sydney NSW 2000

Ph: (02) 9250 6500
Email: funds.management@centricwealth.com.au

Enquiries and complaints

If you have any questions or would like to make a complaint, our contact details are listed below. You can also contact your financial adviser with any questions you may have.

It assists us if you have your investor number handy when you contact us (refer to the details above).  Our business hours are 9.00 am – 5.30 pm on business days (Sydney Time).

We will promptly acknowledge receipt of the complaint and communicate the response no later than 30 calendar days after receiving the complaint. If you are investing through a Platform, then enquiries and complaints should be directed to the Platform Operator.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 300

This service operates as an independent body for the financial services industry in which Centric Capital participates, to determine unresolved complaints. There is no cost to investors for using this service.

Note: We can arrange for an interpreter to help you with understanding the policy and complaints requirements in your preferred language, subject to the availability of translator(s). Simply ask our staff for an interpreter when you call us.

Please refer to our Complaints Management Policy for more details.